Get Help

How to get help

If you need help from our foodbank, there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

To provide you with the most appropriate help for you circumstances, we work with local partners such as Citizens Advice, housing support officers and local schools.

If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher.

The local agency can also provide long-term support, if needed, to help you address any issues that have lead to your current crisis.

Step 1. Contact one of our partners

We recommend contacting your local Citizens Advice team who can help to assess your situation and can issue a foodbank voucher;

Citizens Advice, Elmbridge West (Walton)- 0300 330 1179

Citizens Advice, Esher- 01372 464770

Food bank vouchers can also be issued by housing support officers, family centres, health visitors, social services, schools’ outreach workers and some local charities.

Step 2. Get in touch with us.

If you need further information before visiting one of our foodbanks, get in touch with us;

[email protected]

0203 328 0243 / 07884 046665

3. Bring  your foodbank voucher to your nearest foodbank centre. 

We have two foodbank centres in the local area, see our locations page for maps of our centre locations:

St Peters Church Hall (not the church)

1 Burwood Road,



KT12 4AA.

Now open every Wednesday 10-11am

St Johns Church

The Furrows (Off Ambleside Avenue)

Walton on Thames,


KT12 3JQ

Now open Monday, Tuesday, Thursday and Friday 10-11am

Due to Covid 19 and social distancing guidelines we have changed the way our distribution works. We are now issuing pre-packed parcels to voucher (or E code) holders.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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